A little help, right here.

01Get in touch

Email [email protected] and identify the product as Hada. You can also open Me → Help & feedback in the app, choose a category, describe the issue, and submit it.

02Help us understand

Include a brief description, steps to reproduce the issue, approximate date and time with time zone, app version, device model, operating system, and country or region. Add your Hada user ID and room ID when relevant.

For voice problems, tell us whether you were listening or speaking, whether the room was in the background, and what audio device you used. For room music, include the file format and a description of the playback issue; do not email copyrighted music files.

Do not send passwords, sign-in codes, session credentials, or unnecessary personal information. Redact unrelated information in screenshots.

03Room and audio help

Check the app’s microphone permission if you cannot speak, and check your device volume, selected audio output, and connection if you cannot hear a room. Room hosts and administrators may also control speaker seats and microphones.

Minimizing a room can keep audio active. Leave the room when you want the session to end. If background audio stops unexpectedly, include your device model and battery or background restrictions in the support request.

04Account and privacy

For sign-in or account recovery, contact us from an address associated with the account where possible. We may ask for reasonable information to verify ownership.

Use our account deletion guide to request removal, including without access to the app. Deletion has a 30-day pending period; signing in again during that period cancels the request. For access, correction, or other data rights, email [email protected] and see the Privacy Policy.

05Safety and community concerns

Report a user or room using the available in-app control. Block a user to limit unwanted contact. If you cannot access the app, email [email protected] with the relevant user or room ID and a brief description.

For concerns involving a child, use our Child Safety Standards. Never attach suspected CSAM. For immediate danger, contact local emergency services. Our Terms of Service explain expected conduct and enforcement.